FAQs

Why Buy From Cotton Cloud Natural Beds and Furniture?

Do You Have a Showroom?

How Can I Contact Cotton Cloud Natural Beds and Furniture?

How Do I Care For My Futon?

What Flame Retardants Do You Use?

Can I Get A Mattress With No Flame Retardant?

Do You Recycle Futons?

How Can I Place An Order?

What Are My Payment Options?

Do You Accept Paypal?

Does Cotton Cloud Natural Beds and Furniture Charge Sales Tax?

How Is My Order Confirmed?

What is Cotton Cloud Natural Beds and Furniture Warranty?

What is Cotton Cloud Natural Beds and Furniture Privacy Policy?

Does Cotton Cloud Natural Beds and Furniture Deliver?

Does Cotton Cloud Natural Beds and Furniture Ship Merchandise?

Does Cotton Cloud Offer International Shipping?

How Long Will It Take For My Order To Arrive?

What Are My Options If My Order Is Damaged During Shipping?

What If I Receive a Damaged/Defective Item?

How Can I Cancel My Order?

What Is Cotton Clouds Return Policy?

 

Why Buy From Cotton Cloud Natural Beds and Furniture?
Cotton Cloud Natural Beds and Furniture has been hand-crafting our own line of futons and mattresses in Portland, OR since 1981. We love helping you find  what you’re looking for and have spent a considerable amount of time researching and testing natural, organic raw materials and sustainable products so that you don't have to.

We consciously emphasize selling products that are made of natural materials, with renewable resources, and that are harvested in a sustainable way; we are as committed to the health of the environment as we are to providing you a comfortable place to sleep, sit with a good book, and relax.
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Do You Have a Showroom?
Yes! Our showroom is designed to provide a relaxing environment where you can take your time and find the perfect bed or sofa. We display complete bedroom sets, sofas, chairs, tables, and case goods. In addition, we stock pillows, comforters, sheets, and the largest selection of futon covers in the Portland area. We hope to see you soon!

Cotton Cloud Natural Beds and Furniture
701 NE Broadway
Portland, Oregon 97232

Store Hours
Monday -Saturday 10am-6:30pm
Sunday 12pm-5pm
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Contact Cotton Cloud Natural Beds and Furniture?
If you have any questions, please don’t hesitate to let us know!

Email: info@cottoncloudfutons.com
Phone:(503) 335-0758 - local calls (877) 971-3886 - toll free
Fax: (503) 335-0694
Mail: Cotton Cloud Natural Beds and Furniture
Attn: Web Orders
701 NE Broadway
Portland, OR 97232
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What Flame Retardants Do You Use?
Mattress manufacturers are required to meet the Federal Regulation CFR1633 which measures the flammability of a mattress. In order to comply with this regulation our handcrafted mattresses are made with a small amount of Borax, a naturally occurring substance, as a fire retardant. The fire retardant is minimally sprinkled into the cotton during production, and no fire retardants exist in our Certi-Pur foam, natural or organic latex or wool. While we are adding a natural fire retardant to our cotton batting that is undetectable to most people, some people may still prefer to have an untreated mattress. We can accommodate that preference once we have a doctor's prescription on file. If you find others claiming to make organic or all natural mattresses without a fire retardant, please request details on how they're meeting the requirements of CFR1633.

Boron is considered to be an essential micro-nutrient for plants. Fruits, vegetables, grains and nuts are particularly high in boron, in fact, the average person eats between one to three milligrams of Boron each day as part of a healthy diet. Boric acid also occurs naturally in water and soil. Borates have been used for thousands of years in middle-eastern countries, Greece and China as a food preservative, cleaning agent and as an antiseptic. Boric acid in a diluted solution can be used as an eye wash or to treat yeast and fungal infections. It can also be used for minor burns and cuts. It is a safe and non-toxic alternative to chemical flame retardants. Material Data Safety Sheet
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Can I Get A Mattress With No Flame Retardant?
A doctor's prescription is required for any mattress that has not been treated with a flame retardant. This procedure is the result of federal law, CFR1633, which was enforced on the 1st of July, 2007. According to CFR1633, all mattress manufacturers are required to use a flame retardant (FR). All mattresses are tested and approved per CFR1633 regulations. This regulation ensures that mattresses provide an adequate amount of escape time for victims trapped in a fire.

This prescription is a one of a kind exemption on a mattress or mattresses for the named individual. In accordance with CFR 1633 the prescription must be requested in conjunction with either illness or injury, and that the addition of Borax would be detrimental for the individual. The Doctor must be a state licensed physician, chiropractor or osteopath. (Includes all 50 states)

If you prefer that your futon mattress not be treated with Borax, you must fax, mail or e-mail us your prescription and the form in the link below before we can release your mattress. The prescription must be for a flame retardant free mattress and must state your full name, doctor's name and signature. A copy of your prescription will be kept on file for a period of no less than three years. Click here for a printable info sheet and Doctor's prescription form.
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How Do I Care For My Futon??
It is important to protect your bed from moisture to prevent mold & mildew since our futons are not chemically treated. We carry removable mattress pads made with natural fibers such as cotton or wool that can be removed and washed. Similar to conventional mattresses, futons can not be washed or dry cleaned. Spot clean any spills as quickly as possible with hydrogen peroxide and/or baking soda using an absorbent sponge. The shell of your futon is tufted in order to hold the batting in place and is not meant to be removed or washed. To read more, please click here to download the entire care document.
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Do You Recycle or Relayer Futons?
Sorry, we do not recycle or relayer futons at this time. As a growing mattress manufacturer that now sells nationwide it is necessary for us to take preventive steps to ensure that our manufacturing facility is completely free and clean of any possible cross contaminants that may happen when relayering and working with used mattresses.
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How Can I Place An Order?
Placing an order through our website is safe, easy, and fast. You may make changes and review what you have entered at nearly every step in the process. If you see what you want on-line but would like more information, or if you’re simply more comfortable placing an order by phone, we are here to help. Call us anytime during our normal business hours, and our experienced sales staff will gladly take your order.
You can reach locally at 503-335-0758, or toll-free at 877-971-3886.

Our hours are:
Monday – Saturday 10:00am – 6:30pm
Sunday 12:00pm – 5:00 pm
All times are Pacific Standard Time.
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What Are My Payment Options?
Credit Cards
– Cotton Cloud Natural Beds and Furniture accepts American Express, Discover, Master Card and Visa.

PayPal - Online orders only


Personal Checks, Cashier's Checks, and Money Orders
In addition to credit cards, we can also accept money orders/cashiers checks and personal checks, but we will not ship your order until your check has reached our office and all funds have cleared. If you would like to send payment, please print your shopping cart and send it with your payment to:

Cotton Cloud Natural Beds and Furniture
Attn: Web Orders
701 NE Broadway
Portland, OR 97232

Please be sure to include a daytime phone number and email address so that we can contact you in the event that we have any questions about your order.
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Do You Accept PayPal ?
We do accept PayPal for online orders.
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Does Cotton Cloud Natural Beds and Furniture Charge Sales Tax?
Nope! Because we’re located in Portland, Oregon, one of the last states without a sales tax, you don’t have to add one penny to the cost of your items!
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How Is My Order Confirmed?
Soon after your order is processed Cotton Cloud Natural Beds and Furniture will contact you via email confirming your order details and cost. Once the merchandise is confirmed in stock and inspected for quality you will be contacted again to arrange delivery or pick up.
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What is Cotton Cloud Natural Beds and Furniture Warranty?
Cotton Cloud Natural Beds and Furniture stands behind all the merchandise we manufacture and sell with a limited lifetime warranty. Futon frames all have a manufacturer’s warranty, which is applicable for the life of the manufacturer, and is limited to repair or replacement of the frame or individual frame parts. (If the manufacturer goes out of business, we will do our best to accommodate your needs. However, in this event, we are not responsible for the unavailability of parts.) Frame warranties cover normal use and wear, but will not be honored in the event of: misuse; neglect; modified, altered, or mis-assembled frames; or misplaced hardware.

Cotton Cloud products are warrantied through Natural Felt against manufacturing defects in both craftsmanship and quality for 2 years after the original date of purchase. Natural Felt reserves the right to replace mattress(es) with the same materials whenever possible but may substitute materials of equal quality at our discretion. Repair or replacement is at the discretion of Natural Felt.  For the warranty to be valid you must be the original purchaser and have the original receipt of purchase. You are responsible for transportation of any warranty item to and from Cotton Cloud.  We reserve the right to refuse service and void the warranty if the product is stained, unsanitary or shows abuse or damage through accident or neglect. The original Law Label should remain attached to the mattress in order to see manufacture date and model type.


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What is Cotton Cloud Natural Beds and Furniture Privacy Policy?
Cotton Cloud Natural Beds and Furniture is the sole owner of the information collected on this site, and we only store the information you voluntarily supply to us. We will not sell or rent this information to anyone. We will use your information only to respond to you in the event that you contact us with questions or concerns.

The only time we will share your information with anyone outside of Cotton Cloud Natural Beds and Furniture is when it is necessary to fulfill your specified needs, such as arranging a delivery or shipment. Unless you ask us not to, we may contact you via email to let you know about specials, new products or services, or any changes to this privacy policy. You may opt out of any future contact from us at any time. You may also do the following, simply by contacting us via email or phone:

  • See what data we have on you, if any;
  • Change, delete, or correct any data we have about you;
  • Express any concerns you may have about our use of your data.
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Does Cotton Cloud Natural Beds and Furniture Deliver?
Cotton Cloud Natural Beds and Furniture stocks much of the merchandise we sell, ensuring quick delivery and a high level of quality control. Generally speaking you’ll be able to pick up your items or have them delivered within 1 week after placing your order

You can choose to pick up your order at our Portland showroom 7 days a week. If you prefer, for a $65 delivery fee we will deliver the merchandise to your home or business by appointment, set it up, and recycle the packaging materials.

Our local delivery area is approximately ten miles from our showroom, and includes Beaverton, Tigard, Vancouver (proper), Lake Oswego, Milwaukie,and parts of Gresham. If you are unsure if your delivery destination falls within this range, please feel free to contact us. We deliver in the Portland Metro Area Thursday through Saturday.

If you live outside our local delivery area and want your order shipped,no problem, we ship to any home or business in the continental 48 states at VERY competitive rates! Shipping transit time is usually 8-12 business days from the day you place your order. Many orders, particularly those on the West Coast, arrive sooner. For shipping to Canada, Alaska, or Hawaii, please contact us.

Local (503) 335-0758
Toll Free (877) 971-3886
info@cottoncloudfutons.com

Does Cotton Cloud Natural Beds and Furniture Ship Merchandise?
Items we sell that are too large or too heavy to ship using a Small Parcel carrier will be shipped via common carrier LTL (less than truckload). Truck freight is different than DHL, UPS, or FedEx in that you will be responsible for carrying the product from the back of the truck to its destination. Shipping prices may vary depending on quantity of items and size of goods. For an exact quote, please call the store at 503-335-0758. For more information on our shipping policy click here.

Do You Offer International Shipping?
At this time, we are only able to ship orders to homes and businesses in the continental 48 states. For shipping to Alaska or Hawaii, please contact us for a quote. Shipping prices may vary depending on quantity of items and size of goods. For an exact quote, please call the store at 503-335-0758. We're sorry, but we cannot ship to Canada at this time.
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How Long Will It Take For My Order To Arrive?
Cotton Cloud Natural Beds and Furniture stocks much of the merchandise we sell, ensuring quick delivery and a high level of quality control. However, despite our best efforts, it’s possible that we may not have a specific item in stock at any given time.  We appreciate your patience and we promise, it will be worth the wait!
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What Are My Options If My Order Is Damaged During Shipping?
Our merchandise is packaged to withstand damage during shipping. But accidents do occasionally happen. If an item looks damaged or parts are missing, please notify us immediately. We will make every effort to get you the necessary replacements in a timely fashion, and of course at no cost to you beyond shipping or travel expenses required to replace the item.

When you receive your order you must inspect the package at the time of delivery. If the box is damaged in any way or you have any reason to be concerned about damage, please write “PRODUCT DAMAGED” clearly on the sheet that they ask you to sign. This helps ensure that if there is any damage, we can follow up on the problem. If items arrive damaged or defective, please contact us immediately; we will make arrangements to have a replacement item or part sent to you. If your merchandise is damaged, DO NOT REFUSE THE ORDER. In most cases we will send out replacements. We are committed to your satisfaction and personally inspect and repackage most orders we ship. We work promptly to resolve any problems associated with damaged goods. Refused orders are treated as cancellations after shipment and are subject to ALL shipping charges to your location and back to us.

If you have already accepted your merchandise and then discovered that parts are either missing or damaged, please contact us as quickly as possible and we will ship you replacements parts at no cost. It is critical that you contact us within 48 hours of merchandise receipt. If for any reason we cannot replace the parts, we will arrange for the merchandise to be picked up and we will send you a replacement. All returned products should be in the original packaging.
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What If I Receive a Damaged/Defective Item?
Did an item arrive damaged or defective? We understand it is disappointing to receive a damaged/defective item and we promise to make it right. Please call us immediately if you receive a damaged/defective item and we will open a service order. In order for us to get replacement parts/items in, we will need either a photo of the damage/defect or the actual item to be returned to the store. You may send the pictures to info@cottoncloudfutons.com, be sure to include your name and invoice number in the email and be as descriptive as possible of the damage/defect. (Ex: right facing arm has dime sized scratch.) We will keep you updated on the estimated time frame that we expect to receive the replacement part.
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How Can I Cancel My Online Order?
If you decide to cancel while your order is in transit, you will be responsible for shipping charges back to our warehouse, as well as to your original delivery destination.  Please be advised that there is a 20% restocking fee and we reserve the right, at our sole discretion, to refuse to cancel an order for any reason.
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What Is Cotton Clouds Return Policy?
Cotton Cloud Natural Beds and Furniture wants you to be thrilled with your shopping decisions, which is why every futon and frame Cotton Cloud sells, regardless of manufacturer, comes with a limited lifetime warranty.

If you are not satisfied with your purchase, you can return or exchange any unused futon, frame, or cover within 15 days of receipt, subject to a 20% restocking fee. Please keep in mind that all eligible merchandise must be returned undamaged, in its original packaging, and in sellable condition. Items that have been used or damaged due to improper use or assembly may not be returned or exchanged. No refunds or exchanges will be processed after 15 days from receipt date.

Please note: Customers are responsible for all transportation costs associated with returning or exchanging merchandise.

If your order is being shipped outside of our local delivery zone and you cancel your order while the merchandise is in transit, you will be responsible for all shipping charges, including those to ship the merchandise back to Cotton Cloud's warehouse, in addition to our standard 20% restocking fee. Please be advised that Cotton Cloud reserves the right, at our sole discretion, to refuse to cancel any order for any reason.



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