Shipping & Returns

You can choose to pick up your order at our retail store or we deliver in the Portland Metro Area 7 days a week. Our local delivery area is approximately ten miles from our retail store store, and includes Beaverton, Tigard, Vancouver (proper), Lake Oswego, Milwaukie,and parts of Gresham. If you are unsure if your delivery destination falls within this range, please feel free to contact us.

For a $65 delivery fee we will deliver the merchandise to your home or business by appointment, set it up, and recycle the packaging materials

If you live outside our local delivery area and want you order shipped,no problem, we ship to any home or business in the continental 48 states at VERYcompetitive rates! [See Below]. Shipping transit time is usually 8-12 business days from the day you place your order. Many orders, particularly those on the West Coast, arrive sooner. For shipping to Canada, Alaska, or Hawaii, please contact us.

Local (503) 335-0758
Toll Free (877) 971-3886
info@cottoncloudfutons.com

Despite our best efforts, it’s possible that we may not have a specific item in stock at any given time. In the event that your merchandise is not in stock at the time of purchase, it will be ordered immediately and you will be kept informed of your orders progress via email. We appreciate your patience and we promise, it will be worth the wait!

If you have ordered merchandise on line and would like to pick it up at our retail store there is no charge. Soon after your order is processed Cotton Cloud Futons will contact you via email confirming your order details. Once the merchandise is confirmed in stock and inspected for quality you will be contacted again, at which point you can pick up your merchandise at our store in Portland Oregon. We carry a large inventory in stock so chances are good what you are ordering will be in stock and available for pick up with in 24 to 48 hours after placing your order. If your merchandise is not in stock your confirmation email will provide you with estimated times your merchandise will be available for pick up.

Cotton Cloud Futons
701 NE Broadway
Portland, Oregon 97232

(503) 335 - 0758

Merchandise Pick Up Hours
Monday -Saturday 10am-6:30 pm
Sunday 12pm-5pm

* LTL (less than truckload)
Truck freight is different than DHL, UPS, or FedEx in that you will be responsible for carrying the product from the back of the truck to its destination..

For residential deliveries, you will be contacted by the trucking company to schedule a delivery appointment. Most companies offer ap­pointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday. Orders usually arrive no later than 8-12 business days from the order date. Many orders, particularly those on the West Coast, arrive sooner. Please take note that you may need a couple of people to help unload your merchandise. For an extra fee, many trucking companies offer additional services to help you move items from the truck into your house. If you are interested in additional services let us know and we can auire you a qoute.

When you receive your order you must inspect the package at the time of delivery. If the box is damaged in any way or you have any reason to be concerned about damage, please write “PRODUCT DAMAGED” clearly on the sheet that they ask you to sign. This helps ensure that if there is any damage, we can follow up on the problem. If items arrive damaged or defective, please contact us immediately; we will make arrangements to have a replacement item or part sent to you. If your merchandise is damaged, DO NOT REFUSE THE ORDER. In most cases we will send out replacements.

We are committed to your satisfaction and personally inspect and repackage most orders we ship. We work promptly to resolve any problems associated with damaged goods. Refused orders are treated as cancellations after shipment and are subject to ALL shipping charges to your location and back to us.