Delivery Policy
Unfortunately due to COVID and other factors, Cotton Cloud no longer employs delivery staff. We have worked with a local delivery company for years now and we highly recommend them:
More Than Freights 971-716-7437
Call or visit their website to learn more about this easy and convenient way to get your new couch or bed delivered. morethanfreights.com
How Much does Shipping Cost
CONTENT COMING SOON. Please call one of our phone lines to learn more about shipping
Cotton Cloud Natural Beds and Furniture Showroom is located at:
701 NE Broadway
Portland, Oregon 97232
Please Call ahead to schedule a Pick-up: (503) 335-0758
Merchandise Pick-Up Hours:
Thurs thru Sat: 10 am to 5 pm & Sun-Mon 12 pm to 5 pm
What to do if you receive damaged/defective items
Did an item arrive damaged or defective? We understand it is disappointing to receive a damaged/defective item and we promise to make it right. Please call us immediately if you receive a damaged/defective item and we will open a service order. In order for us to get replacement parts/items in, we will need either a photo of the damage/defect or the actual item to be returned to the store. You may send the pictures to INFO.COTTONCLOUDFUTONS@gmail.com be sure to include your name and invoice number in the email and be as descriptive as possible of the damage/defect. (Ex: right facing arm has dime sized scratch.) We will keep you updated on the estimated time frame that we expect to receive the replacement part.
- Despite our best efforts, it’s possible that we may not have a specific item in stock at any given time. In the event that your merchandise is not in stock at the time of purchase, it will be ordered immediately and you will be kept informed of your orders progress via email. We appreciate your patience and we promise, it will be worth the wait!
Have Your Order Shipped
Futon Covers, Pillows and Accessories
For smaller, lighter items we ship via UPS or FEDEX. These companies are the quickest most dependable way to ship small packages. Depending on where you reside, your item will usually arrive between 1 and 10 business days after it is shipped. Some items are shipped directly from the manufacturer. Feel free to contact us if anything appears noteworthy with the progress of the shipment. Shipping prices may vary depending on quantity of items and size of goods. For an exact quote, please call the store at 503-335-0758.
We ship nationwide! Please call us at 503-335-0758 for a shipping quote.
Most of our mattresses are able to be compacted and fit in a manageable box to be shipped directly to your door. Please allow 24-48 hours for the mattress to decompress and expand to it's normal size. While all of our futons are made to the industry standard sizes, it's normal for futons to look like they vary 1-2" at first, but it will compress down to the normal size over time.