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vendor : Night and Day Furniture
Product Type : Futon couch frames
Sku : Albany Couch Frame
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***This item may be back ordered for an extended time. Please call to check availability of size and finish options before ordering***
The Albany is the perfect futon classic couch frame. Exceptional value combined with easy, crisp styling. Looks good, sits good, feels good and uses sustainably harvested solid rubberwood!
All futon frames come with a limited 3 year warranty.
Frames are made from Rubberwood (Parawood). Commonly known as the rubber tree or Para rubber tree, it is native to the Amazon Region of South America. Rubberwood produces the latex used in rubber-based products. After the economic life of the rubber tree, which is generally 26-30 years, the latex yields become extremely low and the planters then fell the rubber trees and plant new ones. So, unlike other woods that are cut down for the sole purpose of producing furniture, Rubberwood is used only after it completes its latex-producing cycle and dies. Rubberwood wood is eco-friendly since the wood would otherwise go to waste.
A note on ordering: Unfortunately we cannot stock all available frame options open to us. Chances are this product has to be ordered for you and can take up to two weeks to come in. We will call you once your order has arrived at the store and let you know about pick up options. If you need a frame in a shorter amount of time, give us a call and we can do a inventory check and let you know what is on hand. Thank you for your patience and understanding.
We have 2 Delivery Partners that you may contact:
More Than Freights 971-716-7437
You can set your delivery for any day of the week between 8am and 8pm except for on holidays.
How Much does Shipping Cost
The cost depends on what’s being delivered and the distance, generally if you're located in Portland deliveries from Cotton Cloud to you would start at $89.
Step 1: If your item is in stock, or once you receive a call from us when your order is complete, call the company of your choice to set up your delivery.
Step 2: Let them know if you have old furniture that you want to part with, they work with all local donation and disposal centers.
Step 3: On the day of delivery, you’ll receive an automated text message containing an ETA along with link to a map allowing you to see where the truck is located so you know exactly what time they will arrive.
Step 4: Enjoy your new furniture!
Cotton Cloud Natural Beds and Furniture Showroom is located at:701 NE BroadwayPortland, Oregon 97232
Merchandise Pick-Up Hours:Monday - Saturday 12:00 am-5:00 pmSunday 12pm-5pm
Cotton cloud unfortunately no longer employs delivery drivers. If you need help getting your order home, we can refer you to a local delivery service that is familiar with our products and store operations.
What to do if you receive damaged/defective items
Did an item arrive damaged or defective? We understand it is disappointing to receive a damaged/defective item and we promise to make it right. Please call us immediately if you receive a damaged/defective item and we will open a service order. In order for us to get replacement parts/items in, we will need either a photo of the damage/defect or the actual item to be returned to the store. You may send the pictures to email@example.com, be sure to include your name and invoice number in the email and be as descriptive as possible of the damage/defect. (Ex: right facing arm has dime sized scratch.) We will keep you updated on the estimated time frame that we expect to receive the replacement part.
Have Your Order ShippedFuton Covers, Pillows and AccessoriesFor smaller, lighter items we ship via UPS or FEDEX. These companies are the quickest most dependable way to ship small packages. Depending on where you reside, your item will usually arrive between 1 and 10 business days after it is shipped. Some items are shipped directly from the manufacturer. Feel free to contact us if anything appears noteworthy with the progress of the shipment. Shipping prices may vary depending on quantity of items and size of goods. For an exact quote, please call the store at 503-335-0758.
What to do if you receive damaged/defective items.You must note the damage on the receipt when receiving the shipment. Take a photo or make a copy of the receipt and send it to us at the email address below. We understand it is disappointing to receive a damaged/defective item and we promise to make it right. Please call or email us immediately if you receive a damaged/defective item and we will open a service order. In order for us to get replacement parts/items in, we will need either a photo of the damage/defect or the actual item to be returned to the store. You may send the pictures to firstname.lastname@example.org, be sure to include your name and invoice number in the email and be as descriptive as possible of the damage/defect. (Ex: right facing arm has dime sized scratch.) We will keep you updated on the estimated time frame that we expect to receive the replacement part.
We ship nationwide! Please call us at 503-335-0758 for a shipping quote.Most of our mattresses are able to be compacted and fit in a manageable box to be shipped directly to your door. Please allow 24-48 hours for the mattress to decompress and expand to it's normal size. While all of our futons are made to the industry standard sizes, it's normal for futons to look like they vary 1-2" at first, but it will compress down to the normal size over time.Most of the furniture will be shipped on a pallet, does not include assembly and will be delivered to you on a larger truck.
* LTL (less than truckload)Truck freight is different than DHL, UPS, or FedEx in that you will be responsible for carrying the product from the back of the truck to its destination..
For residential deliveries, you will be contacted by the trucking company to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday. Orders usually arrive no later than 8-12 business days from the order date. Many orders, particularly those on the West Coast, arrive sooner. Please take note that you may need a couple of people to help unload your merchandise. For an extra fee, many trucking companies offer additional services to help you move items from the truck into your house. If you are interested in additional services let us know and we can get you a quote
Cotton Cloud Natural Beds and Furniture wants you to be thrilled with your shopping decisions, which is why every futon and frame Cotton Cloud sells, regardless of manufacturer, comes with a limited lifetime warranty. If you are not satisfied with your purchase, you can return or exchange any unused futon, frame, or cover within 15 days of receipt, subject to a 20% restocking fee. Please keep in mind that all eligible merchandise must be returned undamaged, in its original packaging, and in sellable condition. Items that have been used or damaged due to improper use or assembly may not be returned or exchanged. No refunds or exchanges will be processed after 15 days from receipt date.
Please note: Customers are responsible for all transportation costs associated with returning or exchanging merchandise.